If you need help finding a product, use our product search engine located at the top of our page. Simply enter one or more keywords. The page will display search results accompanied by links to products or product groups. You can refine your search by selecting various categories on the left side of the product page, for example: gender, price, color.

You can be 100% sure of the authenticity of all products purchased in our physical stores, our online site, and from our official distributors.NYD Jeanscannot be held responsible for the authenticity of products purchased from unofficial or street vendors.

If you'd like help from our advisors, please don't hesitate to contact us at info@nyd.mx or via our website's chat. For any questions about returns and your purchase experience, please review our terms and conditions.

At www.nyd.com , we process exchanges as returns, and this only applies if you made your purchase through our website. You will need your order number to assist you with the process. Contact us atinfo@nyd.mxor via our website's chat. Returns cannot be made in physical stores for items purchased online, and vice versa. To request a cancellation or return, the product must be in optimal, new, unused condition with its original box and/or packaging, and with tags still attached.NYD Jeansmay perform necessary checks to verify that the products have not been used, altered, or damaged. Please verify that the product is new, unused, with its original box and/or packaging, and with its tags still attached.

If you wish to make an exchange, contact info@nyd.mx or our website's chat to start the process. You will need your order number for us to assist you. Atwww.nydjeans.com, we process exchanges as returns and this will only apply if you made your purchase through our website.

Cancellations or returns can be made:

• When you receive a product different from what you purchased, such as a different size, an incomplete order, or a different color.
• To request a cancellation or return, the product must be in optimal, new, unused condition with its original box and/or packaging, and with tags still attached. NYD Jeans may perform necessary checks to verify that the products have not been used, altered, or damaged.

For manufacturing defects:

• Detachment from any side (sole, mid-cuts, tongues, straps, accessories, overlays, interlining, etc.)
• Unstitched seams in any component
• Material defect or defect in any element of the product (eyelets, zippers, buttons, buckles, insoles, etc.)
• Any of the elements do not function (lights, elastic, technology, zippers)

NYD Jeans understands that to detect a manufacturing defect, the product may be used. In this case, the customer will have a period of 48 hours from the receipt of the product to inform and request cancellation or return. Failure to do so will void the return for manufacturing defect or when the product shows signs of use or obvious wear of its components due to constant or extreme use. For items with original damage or quality issues, you have 30 days from the date of product receipt.

A return does not apply when:

• The product was purchased with a discount or through a promotion.
• You want to exchange sports bras, undies, swimsuits, or socks.
• The product is faded, stained, or dyed intentionally or accidentally.
• The product was used incorrectly.
• The product appears worn or with evidence of noticeable use.
• The product looks intentionally or accidentally damaged or altered.
• Washing and/or drying instructions described on the labels were not followed.
• The box looks very damaged or harmed.
• You have a period of 30 days from the date of product receipt.
• The product must have been purchased at www.nyd.mx.
• For items with original damage or quality issues, you have 30 days from the date of product receipt.

The preparation of your items may vary from one to three business days. From the moment you receive our shipping confirmation email, you can start tracking it and await your delivery. We will send a shipping notification email where you can find the details of the courier service we use to send your purchase; you can access it and verify its location with the tracking number.

Unfortunately, we cannot edit an order once it has been shipped.

If you haven't yet received your email with the shipping number, you can request a cancellation. If you placed your order in the morning, you have the same day to cancel your order. If you placed your order in the afternoon, you will have the next morning to cancel it. You can send us an email at info@nyd.mx to request your cancellation within this time frame. IMPORTANT: If you have not received your email with the shipping number, you can request a cancellation. Once you receive your tracking number, we will not be able to cancel your order.

When you place your order, we will send a confirmation to your email where you can find the estimated delivery date for your product. If you haven't finalized your purchase yet, you can find out the delivery time, as well as the shipping cost. Our deliveries are made on business days and during the hours determined by the courier service carrying your product. The delivery period begins once payment is confirmed and may vary according to the product acquired and the delivery location. Delivery time also depends on the type of shipping service you have selected: Standard or Express. The maximum delivery times are: up to 5 business days for standard shipments and up to 3 business days for express shipments, depending on the delivery address.